Hurricane Cargo: 1. Knowingly building and delivered a sub standard quality trailer. (As evident in the photos of the trailer taken by a Hurricane Cargo employee at their facility prior to shipping the trailer to me.) 2. Refused to acknowledge and reply to 5 warranty request. (Filed using their official web site and their warranty request forms.) Refused to answer calls from existing paid customers. (Unless (existing customers use a different area code and phone number.) 3. Refusing to answer emails. 4. Failing to keep their word and promises to look into the issues and follow up, and get back to their customers. 5. Refusing to honor their warranty. 6. Threatening their customers by demanding I remove my BBB complaint before they would even look at the trailer. Mike Gatewood wants to hold me responsible by paying the round trip cost to return to him his poorly constructed trailer that he knowingly built and shipped to me. The cost for this would be one-half the cost of what I paid for the trailer. And for this cost according to The Owner Mike Gatewood, I would have to remove my BBB complaint before he would even consider looking at the trailer. Not repairing it, mind you this is to just consider looking at it. So to his proposed threat I submitted this response to Mike Gatewood that he has to date refused to accept. Letโs get a third party inspection of the trailer, before we go any further. Due to the nature of events and the lack of responses the refusal to acknowledge or reply to numerous phone calls, emails and 5 warranty request forms filed on Hurricanes web site; that, if no issues are found I will not only pay for the inspection, I release hurricane cargo from all warranty claims. I will as you (Mike Gatewood) demanded I do before you would even consider looking at the trailer to make repairs; I will remove my BBB complaint and write apologies and post them for all to see. But if problems do exist and are identified then hurricane cargo should approve all repairs by a local outside repair facility and pay all cost. Then I will write the BBB and explain that Hurricane Cargo did after much to do, stand behind their product and honor their warranty by make all required repairs and effectively to my satisfaction, resolved all issues. I have suggested this before and believe. You Mike Gatewood have ignored this request to have an impartial third party inspect of the trailer because you already know my claims are true and justified. A Certified Truck and Trailer Repair Facility tried for over a month, to contact Hurricane Cargo several times by phone and email to talk to them about the trailer and get their conditions for approving an inspection. Hurricane Cargo REFUSED to talk to them. Refused to respond to the messages they left with Hurricane Cargo via Hurricane Cargoโs email and phone mail box systems. And the one time Hurricane Cargo did by mistake answer the phone and promised to get back to them, YOU NEVER DID. Please note: Mike Gatewood must approve the inspection so that the inspector can if needed, do more then a visual inspection in accordance to a mutually agreed set terms for the inspection; to correctly identify what the cause of a given problem is. If they do anything other then a visual inspection without Mike Gatewoods approval it voids the warranty. Despite what Mike Gatewood wants people to believe the Hurricane Cargoโs warranty contract as written at the time I purchased my trailer states that repairs can be made by outside repair facilities. Having knowingly built and shipped a sub standard quality trailer as evident in the pictures they took of the trailer at their facility prior to shipping it then sent to me and the delivery persons request that I sign a statement that there was no driver damage, Hurricane Cargo should by all rights approve the third party inspection, approve repairs by a local certified repair facility and cover all cost involved. For over a month the repair facility called and emailed Hurricane Cargo several times. They only managed to talk to one Hurricane Cargo employee and were told by that person they would forward the inspection request and get back to them. Guess what, they never heard back from anyone. NOTHING, NOT-A-WORD..... I didn't want to use them a free storage facility so I picked up the trailer. When I did they handed me an envelope, I was ready to pay them for their service but when I opened the envelope I found a statement by them which stated their finding of their visual inspection of the trailer. The statement is a simple clear statement that basically says the craftsmanship of the trailer is lacking and in need or repair. Reason why this Brand new trailer was at a certified repair facility is explained below. The other day a friend and I took a good look at the trailer. On the out side skin, we found the aluminum trim on the top of the trailer (the side where the skin wrinkled and had gaps) had bends in it, that popped outward. This is what allowed the skin to move and every time the trailer is driven, this slop lets the skin bounce around becoming distorted and looking massively wrinkled, it does settle back into place after sitting for a few weeks which tells me it needed to be corrected immediately before it get bounced around to the point of requiring removal and re-installation. Fits right in with what the 3M Corporation tech division tech stated could be the problem. No thanks to Mike Gatewood owner of Hurricane Cargo who said โhis 3M peopleโ looked at the pictures that he said show nothing and said the skin look just fine and that they have seen worse. Funny thing about the pictures Mike Gatewood said show nothing, is that 3M Corp. was able to identify and explain possible causes by looking at the "same picture" that help me figure out was needed to be done to repair the outer skin. Required repair: Remove the screw and tweak the trim strip so it lays flat then press down placing light pressure so it lays flat with no gape while re-screw then re-seal it. However doing this would suck the trim down against the outer wall and the trim and walls at the top may bend inward and outward to match the wall stud placement. Conclusion: Sloppy craftsmanship they just didn't take the time to do the job correctly, and if they have a finial inspection they didn't care enough to correct the problem. The inside skin, gonna need a LOT more work. The angle trim that runs the full length down the right and left side of the trailer and is used to hold the aluminum siding ends securely to the wall and ceiling to prevent movement is not flush. Like the outside trim it is wavy and allowed the skin to move. They did however fill he gaps with white silicon seal so it looked good and looked flush for their pictures, but it didn't hide all. The problem is when the trailer was driven the movement broke the silicon seal loose were all the gape are which allows the skin to move. Also it appears they did not bother to remove the slack in the aluminum panels as they screwed them in place which created the budging or bowing look in between the screws that it now has and may continue to get worse as the trailer get more use. Since the silicon seal is broken there is no longer anything to keep the panels starched tight and wrinkle free, the gapes between the screws are here to stay until Mike Gatewood decides to stand behind his product, honor his warranty and showing some pride and integrity by owning up to the truth by covering the cost of repair due to his companies lack of quality. The placement of the aluminum panels is such that where they did use double sided tape, the tape has in some spots stretched to the point that it started to rip leaving tape on both surfaces. After transporting the trailer for a few hundred miles you can actual see past the ripped tape into the space between the inner and outer walls. Required repair: Remove the trim pieces remove the sheeting replace the 3M double sided tape and re-attach it making sure it lays flush against the backing (wood) and there are no gape when screwing it back on, then correctly reattach the trim strips. A massive job, this is why Mike Gatewood hides from his customers. Conclusion: Same as above, this also fits the possible cause for tape failure that 3M Corp tech division tech described, caused by sloppy craftsmanship they just didn't take the time to do the job correctly, and if they have a finial inspection they didn't care enough to correct the problem. Spare tire mount: The spare tire is mounted in the wrong place. While it is as high on the wall as it can be it is only 39 inches off the ramp deck. A car mirror is 41 inches off the ramp deck, a little problem which could result in a very expansive repair. Required repair: Remove the tire mount and relocate it up front out of the way where it should have been mounted. Problem, it appears they added a brace plate for the mount inside the wall. I do not know this for sure but it sounds a lot more solid behind the tire mount then any other section of walls. Conclusion: Poor design, poor planning, lack of knowledge, etc. you pick. Incorrect ramp angle: Without voiding and warranty LOL! I drove my car up the ramp to see exactly the what, where and why the car bottoms out on the ramps. Any car loaded into my trailer lower the 4.5 inches off the ground will bottom out and chew up the ramp, side skits on the car and rear suspension. Required Repair: Correctly rebuild the ramps. Since I am not going to do that. Temporary Solution: Add a 3/4 inch high ramp raiser correctly positioned on the up ramps in the trailer (not the door) Conclusion: The sales people LIED after receiving my car specks (distance from front tire to leading edge of the front chin spoiler, and distance from the ground to the bottom of the car plus more) when he told me I would not have any problems loading my car in or out of the trailer, that they load cars 2 inches off the ground without any issues. Or the ramps were incorrectly built. Or the so called race ready packages ramps are not built for race cars, modified street/race cars or possibly any car that has modified suspension. Or a monumental failure on the part of Hurricanes Cargo's R&D department. Take your pick. Cabinets: There is nothing I can do with them. The craftsmanship in building, assembly, framing and installing is simply lacking, the frames and doors, need to be completely removed and rebuilt from the ground up. To do anything other then that would look even worse. Conclusion: The worse work I have every seen, I have remolded houses and worked construction in my younger days and I have NEVER seen anything this bad. The rest of the repairs: Eventually I may need to address the lack of support for the front ramp trim pieces that leave the trim flimsy mounted and ready to come off. Hopefully the ramps have settled and will not continue to cave in under the weight of the tires and will not require work. Note my car is lighter or equal to the weight of a like stock car. The edge of the ramp that was pulled up and ready to puncher a tire, I pressed back into place. The hole on the door step is due to either incorrectly cutting aluminum short or sloppy construction. It will remain as is and look exactly like what it is poor, sloop, don't care craftsmanship. The broken escape door rivet that is waiting to slice open some one hand MUST be replaced. This was done by a worker who was lazy, just doesn't care or is so rushed that they just don't pay attention or have the time to make corrections to fix mistakes. The brake-away safety solenoid was repaired, I removed the broke bolt and correctly fastened the solenoid to the trailer. If they can not even tighten a bolt correctly, well, what can anyone say when the safety devise designed to prevent accidents and save lives is dandling off the trailer when it should have been properly fastened to the trailer and is one of the simplest items to attach, a no brainer or so one would have though up until now. The sloppy silicon seal job that is on the roof looks bad but it looks like it will do what it needs to, at least I hope. There is enough silicon sealer on the roof vent to seal every window and door in my house twice and I have a lot of window. I only hope they did not cut the aluminum roof panel incorrectly around the vent and decided to use a couple gallons of silicon sealer to fill in the gaps and prevent leakage. Once I figure a way to get up there without stepping on the roof, I will inspect the four foot square section of silicon sealer around the 8 inch vent. YES its that bad. The sloppy silicon seal job on the roof edges will be removed and correctly resealed the way it should have been done by Hurricane Cargo with no holes and gaps. The missing foot, I was told trailers do not come with a front jack foot that they are purchased separately, so I bought one. Over all conclusion. Hurricane Cargo's customer relations, and customer service is non existent, I taught customer relation to many service agents and provided class room and on the job training of customer relation, complete service and installation of equipment at all skill levels across America so I know what I am talking about. I wanted to believe that Hurricane cargo was trying to get my trailer to me on time as promised per the condition to lock in the sale. After reading up on Hurricane Cargo I now believe they either lied to me or fell behind and started rushing the work which lead to a poor quality trailer with poor craftsmanship that was sloppily assembled. Regardless, to knowingly push a poorly built trailer out the door and dump it on a customer is inexcusable and to take the position that your customers are responsible for your failure to build a quality product and your refusal to acknowledge issues, warranty request, or stand behind their product by honoring their warranty through highly unreasonable demands; considering you are the one that knowingly built and shipped this poorly built trailer. Hurricane Cargo's action and lack of tell the story of a company that one should not do business with unless you are willing to take a loss.
Us too
Did you have any luck ? I am in same situation .
How did you go about getting a title ? What dealer did you buy it from and where at Georgia